Automotive Care

1. Client Authority and Acceptance

• 1.1 Authority. You represent and warrant that: you are at least 18 years old; you have authority to request the services; you have authority to authorize access to the vehicle and service location; and, to the extent you are acting on behalf of an owner, lessee, business, insurer, family member, or other person, you have authority to do so. You remain responsible for obtaining any authorization necessary from the vehicle owner or other interested party.
• 1.2 No automatic rights for third parties. These Terms govern the relationship between Violet Crest Auto and the Client who accepts them. A third party does not receive additional contractual rights merely because that person owns, leases, insures, finances, or otherwise has an interest in the vehicle.
• 1.3 Electronic acceptance. Electronic acceptance, including checking an acceptance box, clicking an acceptance button, responding affirmatively by electronic message, electronically signing, or paying after being provided these Terms, may constitute acceptance to the extent permitted by applicable law.
• 1.4 Opportunity to review. Client acknowledges that these Terms are made available before or at the time of booking and that Client has an opportunity to review them before authorizing service.
• 1.5 Job-specific agreement. The Terms accepted for a particular booking govern that booking. A later version of these Terms will not retroactively modify a completed or already-accepted booking unless the Client separately agrees to the revised terms.

2. Services and Scope of Work

• 2.1 Violet Crest Auto provides mobile automotive detailing, cleaning, restoration, paint correction, fleet detailing, light detailing, and light mechanical services (including oil and filter changes, brakes, suspension, diagnostics, battery, and pre-purchase inspection and report), and other automotive services.
• 2.2 Services are performed according to the scope communicated and approved for the particular appointment.
• 2.3 Service descriptions on the website, social media, advertisements, menus, messages, or other materials are general descriptions and do not guarantee a particular result unless a specific written result or warranty is expressly provided.
• 2.4 Cosmetic services are inherently condition-dependent. Results may vary based on vehicle age; material type; paint type and hardness; previous repairs or detailing; contamination; neglect; wear; staining; oxidation; paint thickness; clear-coat condition; aftermarket modifications; weather; environmental conditions; and other circumstances outside the Company's reasonable control.
• 2.5 Violet Crest Auto may modify, reduce, postpone, or decline a procedure when reasonably necessary to avoid an unreasonable risk of damage to the vehicle, personnel, property, equipment, or surrounding area.
• 2.6 No unsafe promise. Client understands that Violet Crest Auto will not knowingly perform a procedure merely because a Client requests it when the Company reasonably determines that doing so presents an unacceptable risk of damage.

3. Quotes, Pricing and Condition-Based Pricing

• 3.1 Website prices, menu prices, advertised prices, and preliminary online or telephone quotes are starting prices or estimates, unless expressly identified in writing as a fixed price.
• 3.2 Final pricing may depend upon vehicle size and configuration; condition; contamination; stains; pet hair; embedded debris; odor; oxidation; paint condition; correction requirements; coating preparation; access; travel; location; requested scope; additional labor; and other material conditions discovered before or during service.
• 3.3 A quote based upon photographs or Client-provided information is based upon the accuracy and completeness of that information.
• 3.4 If the actual vehicle condition or requested scope materially differs from the information used to prepare the estimate, Violet Crest Auto may revise the price before performing the additional work.
• 3.5 Violet Crest Auto will not perform materially additional chargeable work without Client approval, except where immediate action is reasonably necessary to prevent damage to the vehicle or property.
• 3.6 Additional-work approval may be provided by written message, text message, email, online approval, electronic signature, or another reasonably documented communication method.
• 3.7 Client's silence is not approval of additional chargeable work.
• 3.8 Unless otherwise agreed in writing, payment is due upon completion.

4. Payment, Nonpayment and Disputed Charges

• 4.1 Client agrees to pay the approved amount for services actually performed.
• 4.2 Declined, reversed, insufficient, disputed, or otherwise unsuccessful payment does not eliminate Client's underlying payment obligation.
• 4.3 Violet Crest Auto may pause future services for unpaid balances.
• 4.4 If Client disputes a charge, Client should first contact Violet Crest Auto and provide the specific basis of the dispute so that the Company has a reasonable opportunity to investigate and resolve a legitimate billing issue.
• 4.5 Nothing in these Terms prohibits Client from exercising a right that cannot legally be waived.
• 4.6 Where permitted by law, Violet Crest Auto may recover reasonable collection costs, court costs, and attorney fees resulting from a Client's bad-faith nonpayment, fraudulent payment dispute, or other unlawful conduct.
• 4.7 A legitimate payment dispute will not be treated as bad faith merely because Client disagrees with the Company.

5. Cancellation, Rescheduling and No-Shows

• 5.1 Appointments are reserved based on availability and may require the Company to decline other work.
• 5.2 Client should provide at least 24 hours' notice for cancellation or rescheduling.
• 5.3 Unless otherwise stated in writing: cancellations or rescheduling more than 24 hours before the appointment — no cancellation fee; cancellations or rescheduling within 24 hours — up to 25% of the scheduled service price; no-show, denied access, materially incorrect location, or inability to perform service after the Company arrives — up to 50% of the scheduled service price.
• 5.4 Any cancellation fee will be reasonably related to reserved time, preparation, travel, mobilization, and lost appointment capacity and will not exceed applicable law.
• 5.5 Violet Crest Auto will not impose a cancellation fee where prohibited by applicable law.
• 5.6 If Violet Crest Auto cancels because of weather, unsafe conditions, equipment failure, emergency, or circumstances beyond the Company's reasonable control, Client will not owe a cancellation fee for work that was not performed.

6. Vehicle Access and Service Location

• 6.1 Client must provide lawful, safe, and reasonably accessible access to the vehicle.
• 6.2 Client is responsible for ensuring that the Company is permitted to perform mobile services at the location.
• 6.3 Client is responsible for obtaining any required permission from property owners, landlords, HOAs, condominium associations, employers, parking facilities, municipalities, or other authorities.
• 6.4 Client is responsible for fines, towing, penalties, or other consequences arising from Client's failure to obtain required permission, except to the extent caused by the Company's independent violation of law.
• 6.5 Client must disclose material access limitations, including low-clearance garages, steep driveways, narrow access, restricted parking, limited working space, unsafe surfaces, unusual electrical limitations, water restrictions, location restrictions, and other conditions that could materially affect service.
• 6.6 Violet Crest Auto may refuse or stop service if the location is unsafe, unlawful, inaccessible, or materially different from what was represented.

7. Client Responsibilities

• 7.1 Client must provide accurate information regarding vehicle condition; size and configuration; aftermarket modifications; wraps; PPF; decals; repainted or repaired panels; ceramic coatings; delicate materials; known defects; electrical or mechanical issues; leaks; damaged trim; broken components; and other conditions reasonably relevant to the requested service.
• 7.2 Client should remove valuables and personal property before service.
• 7.3 Client is responsible for children, pets, guests, and other persons under Client's control at the service location.
• 7.4 Client must not instruct Violet Crest Auto to perform work that the Company reasonably determines is unsafe or likely to cause avoidable damage.

8. Pre-Service Inspection and Documentation

• 8.1 Violet Crest Auto may inspect and photograph the vehicle before, during, and after service.
• 8.2 Documentation may include photographs; videos; paint-condition observations; paint-thickness measurements where applicable; notes; vehicle mileage; service records; messages; and other reasonable documentation.
• 8.3 Documentation may be used for quoting; condition verification; quality control; service records; warranty or workmanship evaluation; payment disputes; chargeback disputes; insurance claims; legal proceedings; and legitimate business purposes.
• 8.4 Client acknowledges that mobile inspection conditions may not allow every defect to be identified.

9. Pre-Existing Damage and Hidden Defects

• 9.1 Violet Crest Auto is not responsible for damage or defects that existed before service.
• 9.2 Pre-existing conditions may include, without limitation: scratches; dents; chips; cracks; swirls; holograms; oxidation; etching; water spots; clear-coat or paint failure; rust; fading; brittle plastics; deteriorated rubber; loose trim; broken clips; damaged seams; stains; burns; tears; dye transfer; odors; mold; electrical problems; mechanical defects; previous repair defects; and defective aftermarket installations.
• 9.3 Hidden or latent defects may become apparent during ordinary cleaning, extraction, polishing, drying, inspection, or movement of vehicle components.
• 9.4 Discovery of a pre-existing defect does not, by itself, establish that Violet Crest Auto caused it.
• 9.5 Violet Crest Auto remains responsible for damage proven to have been directly caused by the Company's negligent acts or omissions, subject to the limitations and exclusions permitted by applicable law.

10. Interior Detailing and Cleaning

• 10.1 Cleaning results are condition-dependent.
• 10.2 Violet Crest Auto does not guarantee complete removal of permanent staining; dye transfer; ink; paint; smoke odor; embedded pet contamination; severe pet hair; bodily-fluid contamination; mold; mildew; deeply embedded contamination; permanent discoloration; or other contamination that cannot reasonably be removed without damaging the material.
• 10.3 Steam, extraction, brushing, agitation, chemicals, and moisture may expose weaknesses in aged, damaged, improperly repaired, or deteriorated materials.
• 10.4 Potential effects may include dye bleeding; shrinkage; texture change; seam separation; adhesive failure; discoloration; or other deterioration of compromised materials.
• 10.5 Violet Crest Auto will use reasonable professional care appropriate to the observed condition and intended service.

11. Electronics, Mechanical Components and Water/Moisture

• 11.1 Client acknowledges that modern vehicles contain electrical and electronic components that may be sensitive to moisture, age, prior damage, improper installation, corrosion, or defects.
• 11.2 Violet Crest Auto does not intentionally direct excessive moisture into electronic components.
• 11.3 Violet Crest Auto is not responsible for a malfunction caused by a pre-existing defect, defective component, improper aftermarket installation, corrosion, age-related failure, or other condition not caused by the Company's negligence.
• 11.4 This provision does not exclude responsibility for damage directly caused by Violet Crest Auto's negligent conduct where such responsibility cannot legally be excluded.
• 11.5 Client must disclose known electrical, mechanical, or moisture-related problems before service.

12. Engine-Bay and Specialty Cleaning

• 12.1 Engine-bay cleaning and other specialty cleaning involve additional risk because of heat, electrical components, sensors, connectors, seals, coatings, and aftermarket modifications.
• 12.2 Violet Crest Auto may decline engine-bay cleaning when the condition or configuration presents an unreasonable risk.
• 12.3 Violet Crest Auto is not responsible for pre-existing or latent failures of components, seals, wiring, sensors, connectors, or electrical systems.
• 12.4 The Company remains responsible for damage directly caused by its negligent conduct to the extent such responsibility cannot legally be excluded.

13. Paint Polishing and Paint Correction

• 13.1 Paint correction is a cosmetic process and is not guaranteed to remove every defect.
• 13.2 Results depend upon paint hardness, paint thickness, defect depth, previous repairs, clear-coat condition, factory paint characteristics, and other factors.
• 13.3 Violet Crest Auto may intentionally leave defects that cannot safely be removed without excessive removal of clear coat or paint.
• 13.4 Machine polishing and correction can remove microscopic amounts of paint or clear coat.
• 13.5 Client authorizes reasonable polishing and correction procedures consistent with the approved service.
• 13.6 Violet Crest Auto will not knowingly exceed a reasonable safe correction limit merely to achieve a cosmetic result.
• 13.7 Deep scratches, sanding marks, etching, paint failure, excessive oxidation, or other defects may require additional services or may be incapable of safe removal.

14. Ceramic Coatings and Paint Protection

• 14.1 Ceramic coatings provide chemical resistance, hydrophobic behavior, gloss enhancement, and other protective characteristics but do not make paint scratch-proof, chip-proof, dent-proof, stain-proof, maintenance-free, or immune to environmental damage.
• 14.2 Coating performance depends upon preparation; installation; curing; maintenance; washing practices; environmental exposure; chemicals used; storage; contamination; and other factors outside the Company's control.
• 14.3 Client must follow the written aftercare instructions provided by Violet Crest Auto.
• 14.4 Automatic brush washes, abrasive washing methods, improper chemicals, neglect, contamination, physical damage, or failure to follow aftercare instructions may reduce coating performance.
• 14.5 A coating's advertised or stated durability is a manufacturer's expected performance period and is not an unconditional guarantee of performance for that entire period.
• 14.6 Unless expressly stated in writing, coating services do not include manufacturer warranty registration or manufacturer warranty administration.
• 14.7 Client acknowledges that proper maintenance is necessary for coating performance.

15. Odor, Mold, Biohazard and Extreme Contamination

• 15.1 Odor treatment may reduce or eliminate odors but does not guarantee permanent elimination where the underlying source remains.
• 15.2 Mold, mildew, pest contamination, bodily fluids, hazardous substances, needles, feces, urine, blood, or other biohazards may require specialized remediation.
• 15.3 Violet Crest Auto may refuse or stop work involving suspected biohazards or hazardous materials.
• 15.4 Additional remediation services require separate approval and pricing.

16. Chemicals, Materials and Allergies

• 16.1 Violet Crest Auto may use professional cleaners, degreasers, solvents, compounds, polishes, coatings, dressings, steam, extraction, compressed air, pressure washing, and other equipment reasonably appropriate to the service.
• 16.2 Client must disclose known material restrictions, chemical sensitivities, allergies, or other relevant concerns before service.
• 16.3 Violet Crest Auto will use reasonable care in selecting and applying products.
• 16.4 Client remains responsible for disclosing sensitivities or restrictions that are not reasonably apparent to the Company.

17. Keys, Vehicle Movement and Security

• 17.1 Client authorizes Violet Crest Auto to move the vehicle only as reasonably necessary to perform the approved service, subject to applicable law and the circumstances of the service.
• 17.2 Vehicle movement will generally be limited to the immediate service area unless otherwise authorized.
• 17.3 Client should remove valuables, cash, documents, firearms, medications, electronics, and other sensitive property before service.
• 17.4 Violet Crest Auto is not responsible for loss or theft caused by third parties, Client, guests, or other persons not under the Company's control.
• 17.5 Violet Crest Auto is not responsible for pre-existing or independently caused alarm, security-system, dash-camera, immobilizer, or electronic-system issues.

18. Personal Property

• 18.1 Client is responsible for personal property left inside or around the vehicle.
• 18.2 Violet Crest Auto may move ordinary personal property when reasonably necessary to perform the approved service.
• 18.3 Client should remove valuables and sensitive documents before service.
• 18.4 The Company is not responsible for loss or damage to personal property except to the extent directly caused by the Company's negligence or other conduct for which liability cannot legally be excluded.

19. Results, Warranties and Remedies

• 19.1 Unless expressly provided in a separate written warranty, Violet Crest Auto does not guarantee a particular cosmetic result.
• 19.2 Where a legitimate workmanship issue is identified, Violet Crest Auto may, at its reasonable discretion and where appropriate, inspect and re-perform the affected portion of the service.
• 19.3 Re-performance is not an admission of liability.
• 19.4 No remedy under these Terms eliminates rights that cannot legally be waived.
• 19.5 No employee, contractor, representative, website statement, social-media post, review, or verbal statement creates a warranty beyond what is expressly provided in writing by an authorized Company representative.

20. Limitation of Liability

• 20.1 To the maximum extent permitted by applicable law, Violet Crest Auto will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from services, including loss of use, lost income, lost business opportunities, diminished value, rental expenses, inconvenience, or other consequential losses.
• 20.2 Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
• 20.3 Violet Crest Auto does not exclude liability for its own intentional misconduct, fraud, or other conduct for which applicable law prohibits contractual limitation.
• 20.4 To the extent a limitation of direct damages is legally enforceable, the parties intend that any limitation operate as a reasonable allocation of risk rather than as an attempt to eliminate responsibility for negligent performance.
• 20.5 Any enforceable limitation of liability will be applied only to the maximum extent permitted by applicable law.
• 20.6 Nothing in these Terms prevents Client from pursuing a claim for damage that Client can prove was directly caused by Violet Crest Auto's actionable conduct.

21. Indemnification

• 21.1 To the maximum extent permitted by applicable law, Client agrees to indemnify and hold harmless Violet Crest Auto and its owners, employees, contractors, and agents from third-party claims, losses, fines, penalties, and reasonable expenses arising directly from: Client's material misrepresentation; unauthorized use of the service location; failure to obtain required property permission; unlawful instructions; intentional misconduct; hazardous materials or conditions supplied or concealed by Client; property belonging to third parties that Client authorized Violet Crest Auto to access; or Client's material breach of these Terms.
• 21.2 This indemnification does not require Client to indemnify Violet Crest Auto for Violet Crest Auto's own negligence, gross negligence, intentional misconduct, fraud, or violation of applicable law where such indemnification is prohibited.
• 21.3 Nothing in this section creates liability where none otherwise exists.

22. Cancellation by Violet Crest Auto

• 22.1 Violet Crest Auto may decline or discontinue service when reasonably necessary because of: unsafe conditions; unlawful activity; abusive or threatening conduct; nonpayment; materially inaccurate information; hazardous materials; biohazards; inaccessible vehicles; severe weather; equipment failure; emergency; property restrictions; risk of damage; or other legitimate business or safety concerns.
• 22.2 If service is terminated before work begins because of a condition attributable to Client, any applicable cancellation, travel, or mobilization fee will be governed by the applicable booking terms.
• 22.3 Violet Crest Auto will not charge for services that were not performed unless a separate cancellation, travel, mobilization, or approved charge otherwise applies.

23. Force Majeure

• 23.1 Violet Crest Auto is not responsible for delay or inability to perform caused by circumstances beyond its reasonable control, including severe weather; natural disasters; traffic; road closures; power failures; equipment failure; supply interruptions; governmental orders; emergencies; labor disruptions; transportation disruptions; civil unrest; pandemics; or other extraordinary circumstances beyond reasonable control.
• 23.2 The Company will make reasonable efforts to communicate material delays or cancellations.

24. Chargebacks and Payment Disputes

• 24.1 Client agrees to contact Violet Crest Auto first regarding a billing concern when reasonably possible.
• 24.2 Nothing in these Terms prohibits a lawful payment dispute or chargeback.
• 24.3 If a payment dispute is submitted, Violet Crest Auto may provide the payment processor or other authorized entity with relevant documentation, including booking records; accepted Terms; estimates; approvals; photographs; inspection records; messages; invoices; payment records; service records; and completion documentation.
• 24.4 Fraudulent or bad-faith payment disputes may result in lawful collection or legal action.

25. Photographs and Service Documentation

• 25.1 Violet Crest Auto may photograph or record the vehicle for internal documentation, condition verification, quality control, quoting, dispute resolution, and service records.
• 25.2 Any marketing use of photographs or video will be subject to the Client's separate marketing/photo consent selection where required.
• 25.3 Violet Crest Auto will make reasonable efforts to avoid publishing identifiable personal information.
• 25.4 License plates may be blurred or otherwise obscured where reasonably practicable.

26. Communications

• 26.1 Client consents to service-related communications by phone, text, email, or other contact information supplied during booking.
• 26.2 Service communications may include appointment confirmations; scheduling; weather updates; pricing approvals; service updates; payment notices; completion notices; and customer-service communications.
• 26.3 Marketing communications, where separately provided, may be subject to applicable opt-out requirements.

27. Customer Complaints and Notice

• 27.1 Client should notify Violet Crest Auto as soon as reasonably possible after discovering a concern.
• 27.2 For vehicle-condition or alleged-damage complaints, Client should preferably notify the Company within 24 hours so the Company can promptly inspect and document the vehicle.
• 27.3 Delay in reporting may make investigation of causation more difficult.
• 27.4 Failure to report within 24 hours does not automatically eliminate a legal claim that cannot legally be waived.
• 27.5 Client agrees, where reasonably possible, to provide photographs and preserve the vehicle in substantially the condition in which the alleged issue was discovered until the Company has had a reasonable opportunity to inspect it.
• 27.6 Client should not authorize another party to repair, alter, polish, replace, or otherwise materially change an allegedly damaged area before the Company has had a reasonable opportunity to inspect it, except where immediate action is reasonably necessary for safety or to prevent additional damage.

28. Right to Refuse Service

• 28.1 Violet Crest Auto may refuse or terminate service for legitimate reasons, including safety concerns, unlawful activity, abusive behavior, misrepresentation, hazardous conditions, nonpayment, or unreasonable risk of damage.
• 28.2 Nothing in this section authorizes unlawful discrimination or refusal of service prohibited by applicable law.

29. No Waiver of Non-Waivable Rights

• 29.1 Nothing in these Terms is intended to waive, limit, or eliminate any consumer protection, statutory right, warranty, remedy, or other legal right that cannot legally be waived.
• 29.2 If applicable law provides Client with a right or remedy that conflicts with these Terms, that law controls to the extent required.

30. Governing Law and Venue

• 30.1 These Terms are intended to be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, to the extent legally permissible.
• 30.2 Any dispute will be brought in a court having lawful jurisdiction and venue.
• 30.3 To the extent legally permissible and appropriate for the particular dispute, the parties agree that courts located in or serving Camden County, New Jersey are a preferred venue.
• 30.4 Nothing in this section prevents either party from asserting a claim in a forum that applicable law requires or permits.

31. Severability

• 31.1 If any provision of these Terms is determined to be invalid, unenforceable, or unlawful, that provision will be enforced to the maximum extent legally permissible and otherwise severed only to the extent necessary.
• 31.2 The remaining provisions will remain effective.
• 31.3 If a court determines that a provision must be narrowed rather than eliminated, the parties intend that the provision be interpreted and enforced to the maximum lawful extent.

32. No Oral Modification

• 32.1 These Terms may not be materially modified by an informal verbal statement.
• 32.2 A job-specific change may be documented through a written or electronic communication authorized by Violet Crest Auto and accepted by Client.

33. Entire Agreement

• 33.1 These Terms, together with the applicable quote, invoice, booking confirmation, approved scope of work, written warranty, and job-specific written agreements, constitute the agreement governing the applicable service.
• 33.2 If a specific written agreement expressly conflicts with these Terms, the specific agreement controls only with respect to the conflicting subject matter.
• 33.3 Marketing materials and general website descriptions do not override the approved job-specific scope.

34. Client Acknowledgment

• By accepting these Terms, Client acknowledges that: vehicle detailing is condition-dependent; cosmetic results cannot always be guaranteed; pre-existing defects may become visible during service; some procedures involve inherent risks; Violet Crest Auto may decline unsafe procedures; Client is responsible for accurate information and lawful service access; additional work requires approval unless otherwise permitted under these Terms; Client has had an opportunity to review these Terms before accepting them; and these Terms do not waive legal rights that cannot lawfully be waived.

35. Optional Separate Photo & Marketing Consent

• Marketing use of vehicle photographs or video is separate from these Terms. Client must make an affirmative selection on the booking form: YES — authorize Violet Crest Auto to use photographs or video of the vehicle for portfolio, website, social media, advertising, and other marketing purposes; or NO — do not authorize marketing use. Service documentation under Section 25 may still occur regardless of marketing consent.